Return & Refund Policy – ShopDekora

At ShopDekora, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 14 days of receiving their order. To be eligible for a return, items must be unused, in original condition, and in the original packaging.

Certain items may not be eligible for return due to hygiene, personal use, or clearance sale conditions.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the issue. We will review the case and provide a replacement or refund when applicable.

Refunds

Once your return or claim is reviewed and approved, refunds will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

Non-Refundable Situations

Refunds may not be issued for:

• Incorrect shipping address entered by customer

• Delays caused by shipping carriers

• Normal wear and tear

• Orders already in transit or delivered

• Change of mind after shipment

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.

Order Cancellations

Orders may only be canceled within 12 hours of purchase before processing begins.

Contact Us

For questions regarding returns or refunds, please contact us through the contact information available on our website:
ShopDekora